Complaints
Our service is built on ensuring all our clients are pleased with our work. In the rare event of client dissatisfaction, we offer a clear and professional complaints procedure, aimed at delivering a positive outcome.
Our service is built on ensuring all our clients are pleased with our work. In the rare event of client dissatisfaction, we offer a clear and professional complaints procedure, aimed at delivering a positive outcome.
Capstone Editing prides itself on its exceptional standards of editing and quality control. Our editors and client support staff work tirelessly to ensure clients are satisfied with the quality of our work. However, we recognise that problems may arise from time to time and, for that reason, we have a clear complaint resolution process. In the unlikely event that a client does have a complaint, we aim to resolve it fairly, quickly and professionally.
Please note that if you find a few errors in your edited document, there is no need to make a complaint. Our Quality Guarantee means that you can simply contact us, point out the errors, and we will correct them for you immediately and free of charge.
If you wish to make a complaint, we ask that you follow our formal complaints procedure, as explained below. You may also like to review our terms and conditions.