Quality Guarantee
We are so certain of the exceptional quality of our service that we guarantee all aspects of our work.
We are so certain of the exceptional quality of our service that we guarantee all aspects of our work.
At Capstone Editing, we pride ourselves on providing the highest-quality academic copyediting available in Australia. Academics and postgraduate students deserve a service that surpasses their expectations, and we go to great lengths to ensure our clients are completely satisfied with the quality of the editing we deliver.
We take this so seriously that we guarantee clients will be satisfied with the quality of our service. To achieve this, we have adopted the most comprehensive quality assurance process in the industry.
From submission to after-care, you can be confident that we are working to provide you with a superior-quality outcome in all aspects of our editing and client support.
Your document will meet international publication standards for the English language.
If you are not 100% happy with the quality of our work, we will address your concerns immediately, in full and free of charge.
Our highly trained and experienced client support staff will be on hand at every stage of the process, to ensure all your questions and concerns are addressed in a timely manner and to your complete satisfaction.
We ensure our exceptional quality in the following ways:
Of course, despite our best efforts to prove otherwise, we are only human. From time to time, mistakes may remain in our work. This is where our guarantee comes in.
Please note that the presence of errors in our work does not imply that we have not delivered our service in line with our terms and conditions. We do not provide refunds or discounts in the case of errors. However, we will take any concerns over the quality of our work seriously and work hard to address those concerns to the best of our ability, to ensure that ultimately you are satisfied with the quality of our work and our service.
Our Quality Guarantee applies under the following conditions: